agreement

TERMS AND CONDITIONS

This Agreement was last modified on April 30, 2018

Please note that the www.inconnulab.com operates according to the below general terms and conditions, which is considered acceptable by your sent online order and it is mandatory for our customer. The seller is not liable for errors or mistakes made by the customer during the filling of the order form. If you have any questions or comments, please don’t hesitate to send a message.

Shipping

We offer FREE SHIPPING on all additional items.

Processing time
The time I need to prepare a bag for shipping is approx. 3-4 weeks. Each InconnuLAB bag is completely handmade and therefore time is needed to create them.
Keychains are ready to ship, they will be dispatched within 1 to 3 business days of receiving your order.

Estimated shipping times

We send your pack with Sendle or Australian Post.

Australia, New Zealand: 4-5 business days
Rest of the World: 1-2 weeks

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment

We accept payments via PayPal. Paypal keeps your payment information secure. We never receive your credit card information. All major credit cards are accepted through PayPal. If you need help in it, here is how: https://www.paypal.com/webapps/mpp/pay-online. PayPal policy requires the seller ship to the address attached to the PayPal payment. PayPal does not allow the address to be changed (or confirmed) after a payment is sent. So if the address you provided at the time of payment is incorrect (or not confirmed) you will have to re-submit payment to us to make changes.

Returns & exchanges

_“Made to order” items: due to the nature of made to order items, these products will not be considered for return. Our customers’ satisfaction is our main priority so that I kindly ask you to contact us if you are not 100% satisfied with your order. We’ll do our best to resolve any problem.

_ “Ready to ship” items: customers have the right to return an item within 14 days of receiving it. A full refund will be given minus the shipping charges. The cost of returned shipping is the responsibility of the customer. Only products in saleable condition will be considered for return, if it’s shipped with with tracking numer.

We kindly ask you to download this cancellation form and include with your package: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Where to send returns:
Contact us and we will provide you with our address.

Receive a refund:
On receipt of a return, we will process the refund as soon as possible. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
For more details, go to the website of the European Union Commission, which features the full text of the legislation (http://goo.gl/H6kQeE)

Cancel an order

If you change your mind and would like to cancel your order (or change color/model/size etc.) before shipping, please contact us.
_”Made to order” Items: while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point if you’ve purchased a “made-to-order” item.
Orders cancelled within 1 week of payment confirmation will be eligible for a full refund.
Orders cancelled more than 1 week after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 85% of the product purchase price.
_”Ready to Ship Order”: Orders cancelled before shipping will be eligible for a full refund.

Privacy Policy

Inconnulab is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by correspondence, by telephone and facsimile, by email, via our website www.inconnulab.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
When you place an order or you register to the website, we will require your name, delivery address, telephone number and e-mail address. Without this information we will not be able to efficiently process your order or notify you of necessary information and updates. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. InconnuLAB will not pass on private data to third parties for marketing purposes.
As part of our efforts to ensure that you are aware of latest news and offers, we may also use this information to advise you of new products, events or changes to our site. If at any point you do not wish to receive this information, you can email [email protected] simply writing unsubscribe.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Inconnulab will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Coupon code policies

The promotion code is valid for a limited time only. InconnuLAB reserves the right to modify or cancel it at any time.
Each promotion code can be used only once, unless otherwise specified.
Each promotion code applies only to qualifying items.
The promotion is subject to all restrictions set forth in the offer.
If the promotion has a minimum purchase requirement, taxes, gift-wrap, and shipping and handling charges do not apply toward the minimum purchase amount.
The promotion applies only to orders shipped to the same address.
The promotion code is not transferrable and may not be resold.
If you return items purchased using a promotion code, we will subtract the value of the promotion code from your return credit.
Promotion codes may not be combined with other offers.
Limit one promotion code per customer.
Void where prohibited.If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

Intellectual Property

The Site and its original content, features and functionality are owned by InconnuLAB and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to InconnuLAB’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google cookies

InconnuLAB uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.]
InconnuLAB publishes Google Adsense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.]

Refusing cookies

Most browsers allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies will have a negative impact upon the usability of some websites.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by InconnuLAB.
InconnuLAB has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please contact us.