This Agreement was last modified on October 2, 2016

Please note that the operates according to the below general terms and conditions, which is considered acceptable by your sent online order and it is mandatory for our customer. The seller is not liable for errors or mistakes made by the customer during the filling of the order form. If you have any questions or comments, please don’t hesitate to send a message.


We offer FREE SHIPPING on all additional items.

Processing time
Take note, most of the items are made to order. Please expect approximately 3-4 weeks for your order to be produced, packaged and prepared for shipment. Items which are ready to ship will be dispatched within 1 to 3 business days of receiving your order.

Estimated shipping times
Italy: 1-3 business days
North America: 2-4 business days
Europe: 3-4 business days
Australia, New Zealand and Oceania: 3-5 business days
Asia Pacific: 3-5 business days
Latin America and the Caribbean: 3-5 business days
North Africa and the Middle East: 3-5 business days
Sub-Saharan Africa: 3-5 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.


We accept payments via PayPal. Paypal keeps your payment information secure. We never receive your credit card information. All major credit cards are accepted through PayPal. If you need help in it, here is how: PayPal policy requires the seller ship to the address attached to the PayPal payment. PayPal does not allow the address to be changed (or confirmed) after a payment is sent. So if the address you provided at the time of payment is incorrect (or not confirmed) you will have to re-submit payment to us to make changes.

Returns & exchanges

_“Made to order” items: due to the nature of made to order items, these products will not be considered for return. Our customers’ satisfaction is our main priority so that I kindly ask you to contact us if you are not 100% satisfied with your order. We’ll do our best to resolve any problem.

_ “Ready to ship” items: customers have the right to return an item within 14 days of receiving it. A full refund will be given minus the shipping charges. The cost of returned shipping is the responsibility of the customer. Only products in saleable condition will be considered for return, if it’s shipped with with tracking numer.

We kindly ask you to download this cancellation form and include with your package:

Where to send returns:
InconnuLAB di Dzsida Nora
Via Matteotti 30.
34138 Trieste

Receive a refund:
On receipt of a return, we will process the refund as soon as possible. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
For more details, go to the website of the European Union Commission, which features the full text of the legislation (

Cancel an order

If you change your mind and would like to cancel your order (or change color/model/size etc.) before shipping, please contact us.
_”Made to order” Items: while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point if you’ve purchased a “made-to-order” item.
Orders cancelled within 1 week of payment confirmation will be eligible for a full refund.
Orders cancelled more than 1 week after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 85% of the product purchase price.
_”Ready to Ship Order”: Orders cancelled before shipping will be eligible for a full refund.

Privacy Policy

We are committed to protecting your privacy.
When you place an order or you register to the website, we will require your name, delivery address, telephone number and e-mail address. Without this information we will not be able to efficiently process your order or notify you of necessary information and updates.
We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. InconnuLAB will not pass on private data to third parties for marketing purposes.
As part of our efforts to ensure that you are aware of latest news and offers, we may also use this information to advise you of new products, events or changes to our site. If at any point you do not wish to receive this information, you can email simply writing unsubscribe.

Coupon code polycies

The promotion code is valid for a limited time only. InconnuLAB reserves the right to modify or cancel it at any time.
Each promotion code can be used only once, unless otherwise specified.
Each promotion code applies only to qualifying items.
The promotion is subject to all restrictions set forth in the offer.
If the promotion has a minimum purchase requirement, taxes, gift-wrap, and shipping and handling charges do not apply toward the minimum purchase amount.
The promotion applies only to orders shipped to the same address.
The promotion code is not transferrable and may not be resold.
If you return items purchased using a promotion code, we will subtract the value of the promotion code from your return credit.
Promotion codes may not be combined with other offers.
Limit one promotion code per customer.
Void where prohibited.If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

Intellectual Property

The Site and its original content, features and functionality are owned by InconnuLAB and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


This website uses cookies. By using this website and agreeing to this policy, you consent to InconnuLAB’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google cookies

InconnuLAB uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at:]
InconnuLAB publishes Google Adsense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: You can opt-out of the Adsense partner network cookie at: However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at:]

Refusing cookies

Most browsers allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies will have a negative impact upon the usability of some websites.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by InconnuLAB.
InconnuLAB has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Italy, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please contact us.

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