What Payment Methods Are Accepted?

We accept payments via PayPal. All major credit cards are accepted through PayPal. You do not need a PayPal account in order to purchase.
If you need help on how to use Paypal ,click here: https://www.paypal.com/webapps/mpp/pay-online

Do I need an account to place an order?

You can purchase goods at our InconnuLab shop without creating an account.
However, if you register with us, you’ll be able to enjoy the following benefits:

_ Tracking your orders and review your past purchases.
_ Saving your address and card details, so you can shop even quicker next time.

What Are the Available Shipping Methods ?

We send your pack with SDA Express Courier.
Approx. delivery time:
– Italy: 2 days
– Europe: 4 days
– USA, Canada: 2 days
– Australia: 3 days

How Long Will It Take To Get My Package?

We send your pack with SDA Express Courier.
Approx. delivery time:
– Italy: 2 days
– Europe: 4 days
– USA, Canada: 2 days
– Australia: 3 days
– Rest of the world: 4 days

Which Are the Available Colors for the Custom Made Bags ?

You can find a link “Click here for color palette” written under the product’s price. By clicking it you can find a list of all the available colors.

Note that all the bags are handmade using even the smallest production leftovers, so the list of available colors could change periodically.

Check frequently our Website to discover new color combinations.

Are your Products Customizable?

Sure they are!
You can customize the product yourself  by choosing a color from the Color Palette.
If you want, you can also customize the dimensions, material or add more features to your product (es: internal-external pocket, zipper-snap-magnetic closure, longer-shorter strap ….)
Please email us at info@inconnulab.com before completing an order.
We will be happy to meet your request.

How Can I Cancel Or Change My Order

In case you want to Cancel or Change your order, you will have to Log In using my account page

If your order is still processing you can email us at info@inconnulab.com simply asking to modify / cancel your order.
However, if your order is On Hold, it meas that we are producing your order at the moment and it’s no more possible to Cancel or Modify it.

How Can I Return a Product?

Our customers’ satisfaction is our main priority. However, if you are not satisfied with your purchase, you can return the item within 15 days of receiving it. A full refund will be given minus the cost of shipping. Please note that you will have to cover the cost of shipping for returning the merchandise.

The items must be sent back in their original packaging and condition. If not, the return will not be accepted and the product will be sent back. Once we receive the item, the payment will be refunded excluding the cost of shipping.

For more information read the terms and conditions page

What’s The Coupon Codes Policy?

The Promotion Code is valid for a limited time only. InconnuLab reserves the right to modify or cancel it at any time.

Each Promotion Code can be used only once, unless otherwise specified.

Each Promotion Code applies only to qualifying items.

The promotion is subject to all restrictions set forth in the offer.

If the promotion has a minimum purchase requirement, taxes, gift-wrap, and shipping and handling charges do not apply toward the minimum purchase amount.

The promotion applies only to orders shipped to the same address.

The Promotion Code is not transferable and may not be resold.

If you return items purchased using a Promotion Code, we will subtract the value of the promotion code from your return credit.

Promotion Codes may not be combined with other offers.

The is a limit of one Promotion code per customer.

If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

Do you offer a Repair Service?

We offer a complimentary Repair Service up to 6 months from the date of purchase.
For further information please email info@inconnulab.com

How Do I Track My Order?

When your product is complete, we will send you an e-mail, on the address you specified when placing your order, with the tracking number.
You can check your order status by logging in the page my account.
If you lose your tracking number you can email us  at info@inconnulab.com asking to resend the tracking code.

Who should I contact if I have any queries?

You can fill the contact form or you can send a mail to info@inconnulab.com

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